NHS Conflict Resolution Workshop

“As you may be aware, violence in the workplace is on the increase. It is estimated that on an annual basis within the NHS alone, there are some 95,000 violent incidents”

McCormack Training Services Instructors have been working closely with Healthcare Providers, NHS Trusts and Local PCTs to design a number of workshops and training courses to enhance the skills and build the confidence of their staff working and dealing with violence in the workplace.

McCormack Training Services have found that the most popular of these courses deal with conflict resolution and, as a member of the Institute of Conflict Management, we recommend that NHS frontline healthcare professionals attend conflict resolution workshops.

Learning outcomes you will be able to:

  • Describe the common causes of conflict including those faced by the elderly, people with dementia/delirium and learning difficulties
  • Describe different forms of communication
  • Give examples of communication breakdowns
  • Explain different methods of communication models that can assist conflict resolution
  • Describe patterns of behaviour you may encounter during different interactions
  • Explain the warning and danger signs
  • Give examples of distance when dealing with conflict
  • Give examples of impact factors
  • Describe different methods for dealing with possible conflict situations
  • Explain the use of 'reasonable force' as it applies to conflict resolution

Delegates will receive a fully comprehensive work book provided by McCormack Training.

One Day Workshops:
These can be tailored to meet your needs to cause the minimum disruption to your service, can be held at your own site or one of our venues and can accommodate from 6 to 25 people.

Currently delivering this course to NHS personnel and lone worker who go out into the community

Delivered over one day by incorporating the level 2 Physical Intervention

Those that work in higher risk areas attend additional training in learning how to contain people in beds, chairs, relocate people up or down stairs, learning how manage a situation on the floor meeting NHS guidelines.

To book a place on a course or for more information please contact us.