This course will identify methods of dealing with different people and situations involving clients, colleagues and the general public
McCormack Training Services has designed a course to help deal with the increasing need to train your staff in dealing with violence, aggression, bullying and intimidating behaviour of a challenging manner in the interest of personal safety in the workplace and whilst out and about.
Having a sound knowledge of effective communication techniques and the ability to recognise and respond effectively will provide individuals and the organisation with the skills to prevent or reduce them. In turn, this will reflect on the professional image of the organisation and its staff.
The course will achieve its aim to reduce violent incident through individual experiences, group discussions, group work and case studies.
To book a place on a course or for more information please contact us.
